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Job Details
Company Name :
RICOM Technologies
Job Type
:
Call Centre/ITES/Telecalling
Job Title
:
V&A Trainer cum Quality Analyst
Skill
:
Voice and Accent, V&A Trainer cum Quality Analyst
Qualification
:
Diploma
Experience
:
1 - 5 year(s)
Location
:
Hyderabad
Contact Person
:
careers
Phone No
:
040-65355893
Mobile No
:
Email
:
careers@ricomtechnologies.com
Website
:
http://www.ricomtechnologies.com
Job Description
:
Position: V&A Trainer cum Quality Analyst.
Job Type: Part time
Location: Hyderabad, Secunderabad.
Relevant Exp into V&A/ QA: MINIMUM of 1 year
DESIRED PROFILE:
• Candidates should have good written and oral Communication Skills.
• Conduct coaching and feedback sessions (Quality and process-related) for the Quality and Operations teams.
• To monitor, mentor, coach and supervise the agents in overall effectiveness.
• Providing training in soft skills, communication skills
• Training in Personality Development, Telephone Etiquette.
• Responsible for the quality of the sales
• Constant co-ordination in terms of training & quality
• Develop training methods for sales and thereby lead to increasing the productivity
• Responsible for training on neutralization of accents for existing as well as for the new joinees.
• Ensuring quality and productivity entirely.
• CERTIFICATIONS into relevant field preferred.
• Candidates should be willing to work in night shifts.
Company Info
:
RICOM is an IT-enabled services company providing most efficient and cost effective
» BPO services.
» Inbound Call center Services.
» Outbound call center Services.
RICOM brings together world-class resources, software, and expertise to help create valuable relationships between our clients, their customers and their employees.
We are located in Hyderabad, India.
Additional Info
:
Address
:
RICOM Technologies Pvt. Ltd.
201, 2nd Floor, RATNA Nilay,
Above TANEESHA Dresses,
Near Narayanguda Flyover,
Himayath Nagar,
Hyderabad.
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